Due to patient feedback we are currently assessing the way we have assessed the way in which we allocate appointments. It is very difficult to find a system that works for everyone's different needs, but we feel the system in place at the moment is the right one for us and patients at this time.
We are very sad to announce Dr Sion Williams will be retiring in July. We have a GP due to start with us in October. During this period we ask that patients bear with as we go through this period of change.
Dr Wade Rebelo will also be joining us permanently in August.
Please telephone 01824 702255 between 08:30 and 18:00 Monday to Friday, or call in at reception. Certain appointments are also available over a secure internet link.
We aim to give you an appointment with an appropriate health professional. You will be able to book one week in advance to see a doctor of your choice and up to three to four weeks in advance to see a Practice Nurse.
Urgent cases are always seen same day by the emergency on-call doctor.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
There has been a recent change in which the Practice Nurse Travel appointments are dealt with. If you are thinking of going on holiday, then you can download a "Travel Form" from our website. You can also come along to surgery and collect one, or we can E-Mail you a copy. Please complete the form and hand to surgery in good time to prepare, 6-8 weeks. You will then leave your paperwork with us and we will contact you approximately a week later to book you in, or to advise you on whether you need vaccinating or not. There will be a number of vaccines we cannot offer you at the practice, but don't worry, we will point you in the right direction of where and who to contact.
Please remember, that although last minute holiday's are great, we don't have last minute appointments, especially for vaccines. So please plan your appointments accordingly.
There are occasions when patients need to be examined by a doctor which may involve intimate examinations. It is usual for another person to be present at these times to safeguard the doctor and the patient – a chaperone. The doctor will usually suggest a chaperone for these examinations; although you may choose to decline. At any time, if you wish a chaperone to be present please do not hesitate to ask the doctor. It may not be possible for a chaperone to be provided immediately and you may have to return for the examination to be carried out at a mutually convenient time, or you may wish to ask a friend or relative to come with you.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.