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Noticeboard

August news

Due to staff holidays, we have decided to operate a same day appointment system, this does not mean your issues need to be urgent, everyone is welcome to be seen on the same day. All you  need to do is ring between 08:30-11am and the receptionist will give you a slot time to come down. We hope this will stop any delays forming at this very busy season. As well as our usual 10,500 patients, we also tend to moreholiday makers at this time of year, so please bare with us.  If you have any concerns or queries please do not hesitate to contact myself, Debbie Kershaw Reception Manager on the usual surgery number.

We are pleased to announce that Dr Wade Rebelo has joined us a full time partner, he has been very popular amongst patients and we are thrilled to have him. So welcome aboard Dr Rebelo.

On behalf of everyone at Plas Meddyg may I wish you all a very safe and happy summer.

 

Staff training

The Surgery will be closed Wednesday 23rd August between 13:00-17:00 for staff training, if you need to make an urgent call to the surgery between these times, please ring 01824 704676

Practice Policies

Patients' Charter

Our patients' charter provides standards for the benenfit of our patients.

You may request to see a Doctor or Nurse of your choice but this cannot always be guaranteed.

No Care or treatment will be given to you without your informed consent. Information contained in your health records is kept confidental and will only be shared with other health professionals involved in your care (except when you have given written consent for third party access). However NHS auditors have a duty to carry out routine checks of practice records in order to verify that claims for payment are mdae correctly. Such checks are undertaken within strict codes of practice, conduct and confidentiality.

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice. We hope that you will be happy with the health care we provide. We welcome any feedback on our services.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager Carol Bell or Llinos Roberts the Assistant Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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